Terms & Conditions

Introduction

The website www.melitonhoney.com is an online store selling products via the Internet (hereinafter referred to as the online store or website) created and operated by the company named Kambouris P. Petros, based in Paleochora, Halkidiki (hereinafter referred to as the Company) ).The electronic contact address is melitonhoney@gmail.com and the telephone service line of the electronic store is: 6940546498. The following terms and conditions will apply to the use of the electronic store with the Meliton Honey brand located at the electronic address www .melitonhoney.com. Every user who enters and transacts or makes use of the services of the online store (hereinafter referred to for short as "visitor" and/or "user" or "customer" depending on whether he is limited to visiting the store only or orders and sells products as well) deemed to consent to and unconditionally accept the terms below set forth herein, without any exception. If a user does not agree with these terms, then it is their responsibility to refrain from visiting, using the website as well as from any transaction or use of the services of the online store.

General terms

The COMPANY reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes the obligation to inform consumers of any change, through the pages of this online store.

Information & Products Provided

The COMPANY is committed to the accuracy, truth and completeness of the information listed in the online store, regarding the identity of the COMPANY as well as the transactions provided through the online store. The company, in the context of good faith, is not responsible and is not bound by electronic data entries that were made due to error/misdirection according to common experience and is entitled to correct them whenever it becomes aware of their existence.

Limitation of Liability

The COMPANY in the context of its transactions from the online store is not responsible and has no obligation to compensate for any possible damage or loss resulting from the cancellation of orders, from the non-execution or from the delay of their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs the interested customer on the basis of the information kept about the availability or non-availability, and undertakes, in the event of a change in this information, to promptly inform the customers of the non-availability in such a case she bears no further responsibility. The online store provides the content (eg information, names, photos, illustrations), the products available through the website "as is". Under no circumstances is the COMPANY liable civilly or criminally for any damage (positive, special or consequential, which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) that may suffered by a visitor of the online store or a third party from a cause related to the operation or non-operation and/or the use of the website and/or inability to provide services and/or products and/or information available from it and/or from any non permitted third-party interventions in products and/or services and/or information available through it.

Intellectual property rights

All the content of the online store, including distinctive titles, marks, images, graphics, photographs, designs, texts, etc. are the intellectual property of the COMPANY and are protected according to the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has received a license to use for its own exclusive needs and for the operation of the online store. Any copying, transfer or creation of a derivative work based on this content or misleading the public about the real provider of the online store is prohibited. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any manner or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder. The names, images, logos and distinguishing features listed and describing the online store with the Meliton Honey brand, the products or services of the COMPANY or third parties, are property of the COMPANY or third parties respectively, protected by the relevant laws on trademarks. Their use in the online store does not under any circumstances grant a license or right to use them by third parties.

User responsibility

The user/customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and commercial ethics. Obliged not to use the online store with the Meliton Honey brand to: 1. send, publish, send by e-mail or transmit in other ways any content that is illegal for any reason, causes illegal offense and harm to the COMPANY or anyone third party or offends the confidentiality or privacy of any person's information 2. sending, publishing, sending by e-mail or transmitting in other ways any content that causes offense to users' morals, social values, minors, etc. 3. sending, publishing, sending by e-mail or otherwise transmitting any content that users do not have a right to transmit under the law or applicable contracts (such as inside information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered in confidentiality agreements), 4. upload, post, email or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party of any kind, 5. upload, post, send by e-mail or otherwise transmit any material that contains software viruses or any other codes, files or programs designed to interrupt, damage, destroy or tamper with the operation of any computer software or hardware; 6. intentional or unintentional violation of applicable laws or regulations, 7. harassing third parties in any way, 8. collecting or storing personal data about other users.

Limited license

www.melitonhoney.com, subject to the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right to access, use and display this website and its contents . This license does not transfer title to the Website and its Content and is subject to the following restrictions: (1) you must retain on all copies of the Website and its Content all copyright and other proprietary notices and (2) ) you may not modify the website and its content in any way or reproduce or publicly display, or distribute or otherwise use the website and its content for any public or commercial purpose, except as otherwise permitted by present. Links on the website www.melitonhoney.com The links (links) included in the online store lead to pages of the store or in some cases lead the user to go from it (online store) to websites of third party providers, companies etc. such related websites are not under the control of the COMPANY and the COMPANY bears no responsibility for the contents of any such website or any link contained in a related website, or any changes or updates to such websites. COMPANY is not responsible for internet broadcasts or any form of transmission received from any linked website. The COMPANY provides these links in its online store, only to facilitate the use of the online store, their use is not mandatory for the visitor/customer and the fact that they are included in the online store does not indicate that the COMPANY approves or accepts the content their.

Privacy

The COMPANY created this website with the sole purpose of serving their customers. The website www.melitonhoney.com is simple and friendly to use and has been designed to meet the specific needs of each user. In order to provide you with the best service, it is important that you, our customer, understand that you must provide us with certain information related to the processing of your order, which is kept by us. This Privacy Statement and its appendices Terms and Conditions of Use of this website describe the method of data collection from the website www.melitonhoney.com, the use of this data by us and the terms and conditions of use of this website. This Privacy Statement refers exclusively to your personal data, which you provide to us during your orders on this website.

Generally

The information voluntarily provided by the users of the mentioned website is used by www.melitonhoney.com, in order for its users to have direct and meaningful communication with the store, to be provided with answers to specific questions they ask and finally to be served and to carry out their orders. The information collected by www.melitonhoney.com through the website is intended to measure its traffic, determine customer requirements for more products and facilitate transactions with the company. www.melitonhoney.com does not distribute to any other organization or partner that is not connected with www.melitonhoney.com the e-mail addresses, or any other information concerning its users and customers.

Gathering information

www.melitonhoney.com has designed its website so that its users can visit it without having to reveal their identity unless they choose to do so. Visitors to our website are asked to provide us with their personal data only if they want to order product(s), register on our website and/or send an email to www.melitonhoney.com.Use of Information. www.melitonhoney.com collects four types of information about users: (1) information that the user gives us when registering as a customer, (2) information that the user gives us in order to fulfill his order from www. melitonhoney.com (3) data that the user gives us in contest entries that take place from time to time, (4) data that the user gives us for activation of telephone and internet services, (5) data that the user gives us when connecting through other platform (ios, android, Facebook, Google applications). When filling out any order form on our website, you will be asked for your full name, address, postal code of your area, email address, telephone number, credit card details, payment method for the order. In addition, you may be asked for more specific information, such as shipping and delivery details of an order, billing information or details about an offer you have requested. www.melitonhoney.com uses the information you give us during the online submission of the form in order to contact you regarding (i) the delivery of the order to your location, (ii) to confirm and identify the customer in any necessary case, (iii) for new or alternative products offered by www.melitonhoney.com, (iv) special offers of www.melitonhoney.com, (v) activation of telephone or internet service, (vi) receipt of gifts after competition draw. You may choose whether or not to receive such communications from www.melitonhoney.com by sending your request via e-mail to melitonhoney@gmail.com.

Access to Information

Each order processing requires the collection of personal information, to deliver or reserve an order. Also, the use of a credit card, for the charge of which identification documents of the legal owner are required the first and only time, is guaranteed in every case. Any supporting document and document that certifies and declares the identity of the customer remains strictly confidential and is checked only by the responsible department of melitonhoney. By providing your personal data, you consent to the use of this data by melitonhoney employees for the reasons stated above. melitonhoney requires its employees and website maintainers to provide its user-clients with the level of security stated in this Privacy Statement. Under no other circumstances may melitonhoney share your personal information with others without your prior consent, unless required to do so by legal means. Please note that under certain conditions permitted or required by law or court order, the collection, use and disclosure of your personal data collected online without your prior consent (for example in case of court order).

Cookies

melitonhoney.com may use cookies as part of the facilitation and operation of services through its website. Cookies are small files (text files), which are sent and stored on the user's computer, allowing websites such as melitonhoney.com to function smoothly and without technical anomalies, to collect multiple user options, to recognize frequent users , to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause damage to users' computers or to the files stored on them. We use cookies to provide you with information and to process your orders, while they are automatically deleted each time you leave the site. You must keep in mind that cookies are absolutely necessary for the website www.melitonhoney.com to function properly and smoothly.

Correcting, Amending or Deleting Information

melitonhoney.com allows its users to correct, change, complete or delete data and information submitted to melitonhoney.com. If you choose to delete information, melitonhoney.com will act to delete that information from files directly. For the protection and security of the user melitonhoney.com will try to make sure that the person making the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems related to the operation of the website or to make any query contact melitonhoney.com via www.melitonhoney.com or by e-mail at address melitonhoney@gmail.com. Changing or correcting your personal data can also be done via the melitonhoney.com registration page. Please note that we will do our best to protect your personal data, but protecting your password on our website is also up to you.

Secure Transactions

melitonhoney.com is committed to ensuring the security and integrity of the data it collects about its website users. melitonhoney.com has adopted procedures, which protect the personal data that users provide on its website or provide to it by any other means (e.g. by telephone). These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to ensure that this information is accurate and used correctly. Your connection to it is secure because it uses SSL (Secure Socket Layer) technology. SSL technology relies on a key code to encrypt data before it is sent over the (SSL) connection. The security control between the data and the Server is based on the unique key code, ensuring the integrity of the communication. The browsers Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Safari support the SSL protocol and it is recommended to use them to connect to the melitonhoney.com website.

Periodic Changes

Continuously melitonhoney.com expands, updates and improves its website, and related products and services, it will renew this policy as well. We recommend that you read this procedure at regular intervals, in order to be informed of any changes in the content of this personal data protection policy. This policy will be amended from time to time without prior notice to users.

Acceptance of the Privacy Protection Procedures implemented by melitonhoney.com

If you use this website you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the website that have been announced through it.

Returns Policy

The COMPANY by supporting E-Commerce gives you the possibility, through the completeness of the descriptions posted on its pages, to enjoy the privilege of direct contact with the products it has from your computer screen quickly and easily. Wanting to highlight the benefits of using the internet in our daily purchases below we list the terms and conditions for returning defective or non-defective products.

Product returns due to delivery error

In all cases in which other than the sold items are delivered, by type or quantity, or lacks a quality that has previously been agreed upon in writing with the COMPANY, the customer returns the products to be checked and the error determined. In this case, the costs of returning the products to the company as well as the costs of re-promotion to the customer are borne by the COMPANY as long as the method of return proposed by the company is followed.

Returns of defective products

In the event that the item is found to be defective, as long as this is confirmed by the COMPANY, the following applies: • The return of the product to be replaced should be made together with all the documents that accompanied the product (e.g. DAT, Rep. Retail coke) and its complete packaging. If it is a defect found later after delivery and the packaging is not there, or also if the product packaging was received by the distributors when the item was delivered, the product packaging is not required. The return of the products will be carried out either by personal and transport within the COMPANY or via courier. In the case of returns via courier, the customer bears the shipping costs to the COMPANY and the COMPANY bears the shipping costs of the replaced product. After the products are returned, the defect reported by the customer is checked and then contacted to inform him about the results of the inspection. If the defect is found, the product will be replaced. In particular, in the case of a charge by credit card, the COMPANY will be obliged to inform the issuing bank of the cancellation of the transaction and the bank will then in every act provided for on the basis of the contract it has drawn up with the customer without the relevant responsibility of the COMPANY anymore. The COMPANY, following this information, bears no responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract. In the case of cash payment, if the customer had chosen the "pick up from the store" option, it will be done by returning his money to him from any store in the COMPANY's network. In case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY's accounts to the customer. In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others in total or partial offsetting of his claim against the customer.

Returns of products deemed defective on delivery (DOA)

The return of the products, which are considered defective on delivery (DOA) will be accepted within seven (7) calendar days from their delivery to the customer. At the same time, the product must be undamaged and have all the original documents that accompanied the product (e.g. VAT number, Retail Address, etc.) and its complete packaging. In these cases, the following applies: • The product is received and checked to determine the defect reported by the CUSTOMER. • Provided that they have previously been received and checked by the COMPANY, the item will be replaced with a similar new one, or in case of non-availability with another new product of similar quality and price, otherwise in the event that the customer does not wish for a replacement, the money of the original purchase will be refunded to the customer. The refund is made in the same way as the customer's initial payment to the COMPANY. In particular, in the case of a credit card charge, the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will subsequently carry out any act provided for on the basis of the contract he has drawn up with the customer without the relevant responsibility of the COMPANY anymore. The COMPANY, following this information, bears no responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract. In the case of cash payment, if the customer had chosen the "pick up from the store" option, it will be done by returning his money to him from any store in the COMPANY's network. In the case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY's accounts to the customer. The shipping costs for both the return of the products to the COMPANY and for the return of the replaced product to the CUSTOMER are borne by the COMPANY. In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of its claim against the customer .

Return of non-defective products - Customer's right of withdrawal without reason

The CUSTOMER has the right to withdraw from the purchase contract within a period of 2 calendar days from the delivery and indeed when there are several products in the same order from the delivery of the last and when there is an obligation to deliver products at regular intervals from the delivery of the first . The withdrawal is made under the following conditions: • This withdrawal is unprovoked and without any charge and if the item has already been delivered, the customer must return the product exactly in the condition in which it was received, with all its accessories, the forms that they also come with its packaging in excellent condition. The return of the item is accepted, only if the buyer has first paid any amount incurred by the company for sending the item to him and the shipping costs for the return of the item.• The declaration of withdrawal is made in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of a declaration of withdrawal as soon as it is received.• Following the declaration of withdrawal, the COMPANY is obliged to return the price received within 14 days at the most from receipt of the products.• Delivery shipping costs are not refunded if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY. • The refund to the customer will be made by the same means by which the initial collection was made. Specifically, in the case of debiting via credit card as follows: in the event that the price has been paid to the COMPANY by the Bank before the withdrawal and return of the item, the COMPANY will be obliged to inform the Bank of the cancellation of the transaction and the bank will proceed with each act provided for on the basis of the contract established with the client. Following this information, the company does not bear any responsibility for the time and method of execution of the offset, which is regulated by the aforesaid contract. In the case of cash payment, if the customer had chosen the "pick up from the store" option, it will be done by returning his money to him from the store where he picked up the product. In case of payment by bank transfer, the refund will also be made by bank transfer to the same account of the customer. in the period until the declaration of withdrawal. The determination of the nature, characteristics and function of the goods should be made based on the information provided on the outer packaging of each product, as well as the additional information provided by the company and always without opening the packaging of the products. The company is willing to inform the customer of any question regarding the nature of the products by providing additional information material by electronic or other means.

Exceptions to withdrawal

There is no withdrawal for products that are not suitable for return, for health protection or hygiene reasons, and which have been unsealed after delivery. For more information, we are always at your disposal either by phone at 6940546498, or by email -mail melitonhoney@gmail.com.